FAQ'S

When does the event take place?

Daily from Thursday 29th October 2020 until Sunday 29th November 2020

What time is the event taking place each night?

The event runs daily from 5pm until 10pm

What is the age limit?

There is no age limit, but we recommend a minimum of 16yrs. This is at the parents discretion. 

Can I attend If I live outside of Wrexham?

At present WelshGov rules state only those living in Wrexham can attend the event. 

Where are you located?

We are located at Oswestry Showground, Oswestry, Shropshire, England, SY11 4AB

Upon arriving at the event follow signs for 'FESTEVIL'.

How do I get a refund?

1. This cannot be done via the app, you must log into Eventbrite via a browser (ie google)

2. Log in to Eventbrite.

3. Go to "Tickets" in your account. ...

4. Click "Request a refund".

5. Review your details and select a refund reason (explain why you need a refund)

6. Click "Continue".

7. Review your details and click "Submit request".

 

REFUNDS CAN ONLY BE REQUESTED UP UNTIL 48 HOURS BEFORE YOU ARE DUE TO ATTEND. AFTER THIS TIME NO REFUNDS CAN BE GIVEN. AN EMAIL TO US DOESNT COUNT AS A REQUEST AS WE ARE NOT EVENTBRITE

What Covid 19 safety precautions are in place?

The safety of staff and guests is our top priority and have designed the entire experience with the current health guidelines in mind. 

  • Performers and staff will wear masks while onsite.

  • Masks have been "cleverly integrated into actors' costumes"

  • Performers & staff will socially distance from each other at all times. 

  • All staff will be temperature checked before entering the site.

  • Upon arrival to our site, Your ticket will be scanned through your closed car window.  

  • You never leave the safety of your car during the whole event from start to finish. 

How long does the experience last?

The event from start to finish will take approx 25 min (In some cases the experience may take longer)

What If I get scared and run somebody over?

You won't run anyone over. When you approach each scene, a traffic light system will be used.

Red means stop your car and switch off your engine, this allows the scene to start and actors to be able to approach your car safely and without being run over.

When the light turns green you turn your engine back on and proceed to the next scare zone.

Should I arrive early?

Please do not arrive early. Arrive during your slot. For example if you have a 7pm slot you can arrive anytime between 7pm and 7:30pm.

Will performers touch my car?

Performers will not touch your car or open any doors

If I get scared can I leave the event early?

No, once you enter the gates of hell there is no turning back. You must see the event through to the end...

Does the event take place on grass or tarmac?

The event takes place in a field. Your car won't get stuck in the mud as there will be special matting down for you to drive on. 

Does the event use strobe lighting and smoke?

Our event uses lots of strobe lighting effects, smoke and fire effects.  If you suffer from epilepsy we recommend you do not attend this event. 

Registered in Wales & England No. 11560025

© 2021 Cyclone Events Management Limited. All rights Reserved

Festevil ™ is a registered trademark pending in the UK

This event uses lots of strobe lighting effects, smoke and fire effects.  If you suffer from epilepsy or any other condition, if you are pregnant or if you are affected by bright flashing lights, we recommend you do not attend this event.